You have got to be kidding me. After ordering a cake a month ahead of time and following up on the order a few days before the scheduled pick-up, they didn’t make the cake. I stopped by the day before to make sure the cake was ready and the employee showed me the order sheet and assured me the cake would be ready. At 7:00 A.M. on D-Day, there was no cake. Emma, the owner, told me that the very sheet I saw the day before was thrown away two weeks prior because the order was incomplete. When confronted with seeing the sheet the day before she proceeded to tell me to get out of her bakery. Thank goodness, Williams Bakery came through and made a beautiful cake for my mom’s 70th birthday. NEVER, EVER rely on Jean Jacques Bakery!!!!

Worst bakery in Richmond. Placed a simple order a month in advance and they did not come through. We did everything we could to make sure the order was not lost. Called several days before pick up to verify order was still active. We were assured that it was and that the cake would be started 2 days prior to pick up. Went in the night before and still no cake. Employee showed us the order slip and again assured us that the cake would be made because Emma gets there at 4am. Well, when we went to pick up cake at 7am it had not been made. Emma was defensive and rude. Her husband, you could tell this was not the first time it has happened, was equally frustrated with her. Thankfully, Williams Bakery came through for us and made a beautiful 2 tier cake for our mother\'s 70th birthday. Go to Williams Bakery!! Save yourself the heartache and stress!! Trust me on this!!!